Returns & Exchanges
Due to the perishable nature of our artisanal cheeses and gourmet food items, we cannot accept returns once a product has left our temperature-controlled facility. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or credit.
Inspect Upon Arrival
Please examine your package immediately upon delivery to ensure all perishable items are in excellent condition and the temperature is appropriate.
Contact Customer Support
If there is an issue with your order, notify us within 24 hours of delivery by emailing [email protected] with your order number and photos of the goods.
Review Process
Our team will review your claim and photos to verify the condition of the products and determine the best course of action for a resolution.
Resolution Delivery
Approved claims will receive a store credit or a priority replacement shipment of the affected items at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing